More Testimonials...

Dear Sharon,


I'm an Oxford University graduate who has recently spent just over a week at Badgers Holt Residential Care Home for volunteering/work experience. I thought I would write you an e-mail to provide some useful feedback regarding how I found the experience and what I took away from seeing the staff providing care to the residents.


The staff at Badgers Holt are quite simply some of the kindest and most attentive people I've ever met. They were very gracious and welcoming when I made contact with them and arrived for my first day, and were excellent at communicating what my responsibilities would be. At all times, asking for help if I was unsure was strongly encouraged, particularly as I had never completed work experience of this kind before.


It was clear from day one that the staff care deeply about the residents, at all levels of staff hierarchy. I found it heart-warming to see the proprietor Mrs Rayner check in regularly with many of the residents to see how they were doing and that there needs were being seen to - every resident was delighted to see her again. Her passion and genuine care for the care home shines through. Having the opportunity to shadow the carers, before assisting with hands-on care provision myself, proved to me that this mentality and work ethic is something at the core of everyone working at Badgers Holt.


The level of detail with which Diane (Manager) and Jacqui (Head of Care) understood the care plans of each individual resident was truly inspirational. I hope to employ the attitudes and practices I've had the opportunity to witness at Badgers Holt in my future healthcare career.


It was such a pleasure to work with at Badgers Holt, and I would wholeheartedly welcome the opportunity to work there again in future.


Kind regards,



Dear Mrs Rayner and Diane,


I wanted to express my thanks for the great care and support you have given my Mother and Father. I have noticed a really positive change in my Mother's memory whilst she has been under your care. She is brighter in every way and tells me how kind you are to her, sometimes giving her hugs...I feel you have really been my guardian angels...You have given them both great care and some quality of life in their laters years. Thank you.



Dear Mrs Rayner,


Please accept our most grateful thanks for the really splendid lunch that we all very much enjoyed on Sunday. We would also wish to thank your staff for their efforts and immaculate service as well.  This really did make [my wife's] day as good as it could be, and the family are most impressed with the improvemnt in her health since she entered Badgers Holt. Thank you all very much indeed for all the effort that has gone into this situation.



Dear Mrs Rayner,


My daughter and I wish to epxress our very sincere thanks for the opportunity to have Christmas lunch with my wife. The meal was exceptional and was served perfectly by your staff, who we do wish to thank for their kindness and very high standard of Christmas Fare. We both very much enjoyed being with my wife on Christmas Day. We feel certain that we were most fortunate to choose Badgers Holt Residential Home when due to unforseen circumstances a move became essential. A very sad time for us, but made less so by the kindness and help of your staff.”



Dear Mrs Rayner, carers, kitchen staff, Chantel and Darren and anyone else we have forgotten,


We salute you all and want to say a HUGE Thank you for all you did for our Auntie. You keep Badgers Holt a clean, safe, friendly and healthy place to live, a true 'home', a place to call 'their own', to find refuge, friendship and warmth. We know your work isn't easy, but you make it seem that way. You help each other without hesitation, you do your jobs with consideration and compassion to everyone that comes into Badgers Holt.....This note is too short to express our true gratitude for the time you looked after our Auntie, treating her as your own...The family learned a lot from observing the goodness in all of you. You do a fantastic job and we "thank You" from the bottom of our hearts”


Annette, Keith and family


Dear Mrs Rayner,


I would just like to thank you for the care you gave Grandma during her last few months. As you know I always respected the care I have seen over the years given to others and it was an easy choice to place Grandma with you. To see firsthand the care given to a relative during some difficult times in her life was enlightening. Every single member of staff showed compassion, care and dignity to her....your staff all showed the wonderful part of humanity and the love and compassion for "strangers"...All superstars.



Dear Mrs Rayner,


I am writing to thank you and your care team for the wonderful support you gave to Grandma and to us as a family during her stay, particularly the last few weeks...all of you provide a compassionate and safe service...I have always been impressed by the positive feeling in Badgers Holt, the residents are well cared for and encouraged to do as much as possible. The staff have always been friendly, including the kitchen staff and Chantel in the office...Please pass on my thanks and love to all of your team



Dear Mrs Rayner,


We would like to thank you and your staff for taking care of my mother while staying at Badgers Holt. We can think of no better home for my mother to have spent her final years, the care and devotion of the staff cannot be faulted, and we were always impressed by their attitude to caring for my mother when we visited.

We have and will always continue to praise Badgers Holt when talking about care homes in the waterside…your home should be used as the standard all care homes should strive to achieve…


Adrian and Jenny

Dear Mrs Rayner,


I wanted to write to express my thanks and appreciation for looking after my Mum so splendidly for the time she was with you. As you know it broke my heart to leave her at Badgers Holt, but I knew it was the right course of action.... I didn't know that I would be handing my Mum over to such wonderful, competent and caring hands but I did find that out very soon, and I was then able to have total peace of mind knowing that she was totally cared and looked after by you and your wonderful staff....She was very happy there, had a lovely room and I know that she had a lot of genuine love and affection. I couldn't have wished for a better ending for her long and happy life....I wanted to let you know how you and Badgers Holt played such a big part in Mum's and consequently my life - you were heaven sent!



Dear Mrs Rayner,


I just wanted to say thank you all so much for looking after my Dad over the last four years, Your care and attention to his every need gave my family and I such ’peace of mind’.

Thank you for the way you supported us with agreeing to look after Dad, in what we consider was his home…It meant that the last few years of his life were as pleasant as they could possibly be for him and we could spend time with him in the knowledge he was well cared for.

The little things you did for him to make him comfortable, the hugs and the jokes make all the difference. I would watch the way you interacted with him, not forced or false, just a natural rapport, and it did my heart good to see it, and gives me great comfort now.

Thank you seems so inadequate to express my gratitude to you all…



Dear Mrs Rayner,


I just wanted to write and thank you all at Badgers Holt for the care given to Dad over the last 3 years…Badgers Holt has surpassed our highest hopes and expectations. It is not just the care of his physical needs which has been exemplary, it is equally importantly, the passion, the humanity and the good humour with which that care was given that sets Badgers Holt apart.

There was always a smile, a cuddle or a stroke of the arm no matter how difficult the circumstances. Badgers Holt is a ‘home“ that became ”Dad”s Home”…We took great strength in knowing we were supported by you, regarding Dad”s palliative care and we will be eternally grateful…


Paul and Alison

Dear Mrs Rayner,


It is now two months since my Mother passed away at Badgers Holt. We would like to thank you for all your support at this emotional time, both before she passed away and at her funeral. The attention you gave her during her time with you, and particularly as the end approached was most reassuring and highly appreciated.

My Mother came to your home over three years ago from sheltered accommodation in Lymington. She always accepted as we arrived in the drive at Badgers Holt, that this was the place she accepted as Home. She felt safe and secure and to that we attach a great deal of value.

Again our special thanks, particularly to Diane and Rosa and Catherine, Tina, Jackie, Barbara, Marilyn, Emma and all the staff who attended my Mother. I shall miss my visits to Badgers seeing everybody too!




Badgers Holt, Residential Care Home
Butts Ash Lane, Hythe, Southampton, SO45 3QY

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